Last Updated February 2013
2. The transfer of your information to servers located around the world.
Children (persons under the age of 18) are not eligible to use this website unsupervised and we ask that children do not register for an account or submit any personal information to us. By using this website unsupervised, and/or registering for an account, you warrant that you are 18 years of age or older.
Transterra Media collects certain personal information from users of this website. To create user accounts, authorized users must provide certain contact and account information such as name, email address, billing address, and phone number in order to access, license and download media. Transterra Media may use certain account information such as credit card numbers and company information of authorized users to conduct credit inquiries. Transterra Media may use this information for the following purposes:
1. To process orders and invoices;
2. To maintain or update your Transterra Media account;
3. To send you updates about special offers, new services, special promotions, and noteworthy news and events;
4. To fulfill the terms of a promotion or contest;
5. To fulfill a service to you; for example, if you choose to submit content to the website, we may use your personal information to respond to your submission;
6. To contact you in response to forms such as Contact Us or Live Chat or Forum Pages or emailed requests;
8. To comply with the law or in the good faith belief that such action is necessary in order to conform with the requirements of the law or to comply with legal process served on us; and
9. To third parties as part of any corporate reorganization process, including but not limited to mergers, acquisitions, and sales of all or substantially all of our assets.
Your profile information (such as company type and language preference) in the edit profile page is used by Transterra Media to create personalized content, services, and advertising on the website. Transterra Media may also profile your website activity in order to accurately track your account and provide you with Transterra Media products and services that correspond to your interests.
Transterra Media may also compile data in aggregate form so that we may better understand the users visiting our website. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. Aggregate data is anonymous and does not contain any personal information that identifies a user. Transterra Media may provide non-identifying and aggregate usage and volume statistical information from our website users to third parties for their audit, research and analytical purposes.
Automatically Collected Information
As is true of most websites, when you access and use the the Transterra website, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users' movements around the website and to gather demographic information about our user base as a whole.
We do link this automatically collected data to personally identifiable information. IP addresses are tied to personally identifiable information to segregate customer types for analytical purposes.
Use of Service Providers
We occasionally hire or partner with other companies to provide limited services on our behalf, such as managing and handling the processing and delivery of mailings (both email and postal), providing customer support, processing transactions, or performing statistical analysis of our services. We will provide those companies only the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Change of Address or Contact Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete inaccuracies in your information by making the change through your Account Settings on our website, or by emailing our Customer Support at email@example.com, or by contacting us by telephone or postal mail at the contact information listed below. Your request will be processed and implemented within thirty (30) days.
Transterra Media has a number of operational functions in place to protect the confidentiality of personal information. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. Transterra Media's employees are trained and kept up-to-date on our security procedures. If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.
We use encryption technologies to transmit sensitive information such as a credit card number to our servers. However, perfect security on the Internet does not exist, and Transterra Media does not warrant that its website is impenetrable or invulnerable to hackers.
When you visit the website, Transterra Media sends your computer a cookie, which is a small file that resides on your computer's hard drive and contains non-personally identifiable information about the user. Cookies only identify the user's computer. Cookies allow Transterra Media to make its website more useful by storing information about your preferences. For example, Transterra Media will send your computer a cookie to maintain default settings such as your language preference. You can set your browser's options not to accept cookies, but this may prevent you from accessing all of the features of the Transterra Media website.
Transterra Media may use a third party to assist in managing the licensing of our images and videos. This third party may use clear GIFs, a tiny 1x1 pixel GIF or other technology, to digitally watermark our images, in both a visible and invisible manner. When you purchase a licensed image from us, the visible watermark is removed from the image. However, in certain lower resolution images, an invisible watermark may remain, allowing Transterra Media and the third party to track certain usage of such images on the Internet.
Transterra Media offers its members the choice to not receive emails or updates about special benefits, promotions, or offers from Transterra Media. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication (e.g. following the unsubscribe instructions within the email) or you may contact us at email@example.com.
Surveys, Promotions, and Contests
Participation in surveys, promotions, or contests on the Web Site is completely voluntary and the user therefore has a choice whether or not to disclose personal information. Information requested may include contact information (such as name and shipping address), and demographic information. Contact information will be used to notify the winners and award promotional gifts prizes. Survey information will be used for the purposes of monitoring or improving the use of the Web Site.
Transterra Media may offer discussion threads, comment boxes or other public forums on the Web Site. If you use Transterra Media's public forums, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Please be aware that the website may contain links to other sites that are covered by their own privacy policies. Transterra Media is not responsible for the privacy practices of such other sites and we encourage our users to be aware when they leave our site. We recommend that our users read the privacy statements of each and every website that collects personally identifiable information.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our website.